Frequently Asked Questions

Know Before You Ride.

Straight answers about ordering, shipping, returns and support. Product-specific questions live on each product page.

Ordering

Choose your product, select any configuration or color options shown, and check out through our secure Shopify checkout. You will receive an order confirmation by email right after.

Email support@spokeandstone.com as soon as possible after ordering. If it has not shipped yet, we will do our best to change or cancel it.

Vardren is built for adult riders who want one dependable bike for commuting, errands and weekend riding. Rydence is a youth electric scooter for a child's first electric ride. Email us if you are still deciding and we will point you in the right direction.

Shipping

We ship to supported destinations worldwide. Available shipping destinations and any restrictions are shown at checkout.

Delivery times vary by destination and are shown at checkout before you pay. Full details are in our Shipping Policy.

You will receive a tracking link by email once your order ships. You can also track it any time from Track Your Order.

Returns & Warranty

You have 30 days from delivery to decide if your Spoke & Stone product is right for you. See our Refund Policy for full details on how returns work.

Email support@spokeandstone.com with your order number and we will walk you through the next steps.

Email us and our team will help you find a path forward, whether that is a paid repair, a replacement part, or guidance on a local shop. Warranty coverage details are listed on each product page.

Payment & Security

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay and Venmo.

Yes. Checkout is encrypted end to end, and we never see or store your full card details. See our Privacy Policy for more.

Support

Email support@spokeandstone.com. A real person on our team reads and replies to every message.

Email us directly. If your question is about a specific product, its full FAQ section on the product page may already have the answer.

Still Have Questions?

We Would Rather You Ask Than Guess.

Whatever it is, a real person on our team will answer honestly, even if the answer is not the one you were hoping for.

support@spokeandstone.com