TERMS OF SERVICE
Last Updated: August 22, 2026
These Terms of Service govern your use of spokeandstone.com and your purchases from Spoke & Stone.
By accessing our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service.
Online Store Terms
You may use our website and services only for lawful purposes.
You may not use our website or services to violate applicable laws, infringe upon the rights of others, transmit malicious code, interfere with website security, attempt unauthorized access, or conduct fraudulent activities.
Product Information
We make reasonable efforts to ensure that our product descriptions, images, specifications, availability, and pricing are accurate.
However, product appearance may vary slightly due to photography, lighting, display settings, manufacturing variations, or other reasonable factors.
We reserve the right to correct errors, inaccuracies, or omissions when necessary.
Orders
Submitting an order does not necessarily constitute final acceptance.
We reserve the right to cancel or refuse orders when reasonably necessary, including cases involving:
- Suspected fraud
- Payment authorization issues
- Pricing or listing errors
- Inventory errors
- Incorrect customer information
If we cancel an order after payment has been collected, the applicable payment will be refunded.
Pricing and Payment
Prices are displayed in the currency shown on spokeandstone.com.
Applicable shipping charges, taxes, duties, or other fees will be displayed during checkout where required.
Customers are responsible for providing accurate billing, shipping, and payment information.
Shipping
Spoke & Stone currently ships to the United States, United Kingdom, Australia, and Canada.
Orders typically ship within 6-8 business days.
Tracking information will be provided by email when available after your order ships.
Please review our Shipping Policy for complete details.
Returns and Refunds
Eligible purchases are covered by our 30-Day Money-Back Guarantee.
You have 30 days from delivery to request an eligible return.
Unless an item arrives damaged, defective, or incorrect, return shipping is the customer's responsibility.
Approved refunds are returned to the original payment method and may require approximately 5-10 business days after approval to appear, depending on your financial institution.
Please review our Return & Refund Policy for complete requirements.
Warranty
Where a product page specifically states that a warranty is included, that product is covered according to the warranty period and coverage displayed on its product page.
Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized modifications, improper maintenance, or normal wear and tear unless otherwise required by applicable law.
Product Use and Local Regulations
Customers are responsible for using products safely and in accordance with applicable local laws and regulations.
For products such as electric bicycles, applicable rules regarding speed, classification, registration, licensing, helmets, and permitted riding locations may vary by country, state, province, or municipality.
Customers should review their applicable local requirements before use.
Intellectual Property
Original content on spokeandstone.com, including branding, graphics, designs, text, and other materials owned by or licensed to Spoke & Stone, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.
Third-Party Services
Certain payment systems, applications, links, or services available through our website may be operated by third parties.
Use of those services may also be subject to the third party's own terms and privacy policies.
Disclaimer
To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly provided or legally required.
Nothing in these Terms excludes or limits statutory consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Spoke & Stone will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or services.
Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.
Changes to These Terms
We may update these Terms periodically to reflect changes to our services, policies, or legal requirements.
The current version will be posted on this page with the applicable Last Updated date.
Governing Law and Consumer Rights
These Terms are governed by applicable laws.
If you are entitled to mandatory consumer protections under the laws of your country or region of residence, nothing in these Terms is intended to remove or restrict those rights.
Contact Us
For questions regarding these Terms, your order, shipping, returns, or warranty:
Spoke & Stone
Website: spokeandstone.com
Email: support@spokeandstone.com