PRIVACY POLICY
Last Updated: August 22, 2026
At Spoke & Stone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit spokeandstone.com, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
When you visit our website or place an order, we may collect information such as your:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Device and browser information
- IP address
- Website activity and interactions
- Information you provide when contacting customer support
Payment information is processed securely through our payment service providers. Spoke & Stone does not directly store complete payment card details.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Provide order confirmations and shipping updates
- Process returns and refunds
- Provide customer support
- Prevent fraudulent or unauthorized transactions
- Improve our website, products, and services
- Comply with applicable legal requirements
- Send marketing communications where permitted
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors interact with our services, and support analytics and marketing activities.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Sharing Your Information
We may share necessary information with trusted third-party providers that help us operate our business, including payment processors, ecommerce platforms, shipping and fulfillment providers, analytics services, marketing providers, and customer support services.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
We do not sell your personal information for money.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction, or a copy of your information.
Residents of certain jurisdictions, including the European Economic Area and United Kingdom, may have additional rights under applicable privacy laws.
To submit a privacy request, email support@spokeandstone.com.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide our services, maintain transaction records, resolve disputes, and comply with legal obligations.
Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Data Security
We use reasonable administrative and technical safeguards designed to protect your personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions or privacy requests, contact:
Spoke & Stone
Website: spokeandstone.com
Email: support@spokeandstone.com