RETURN & REFUND POLICY
Last Updated: August 22, 2026
At Spoke & Stone, we want you to feel confident in your purchase. If your order is not the right fit, eligible products may be returned under the conditions below.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request an eligible return.
To qualify for a return, your item should be returned in its original condition with the original packaging, accessories, manuals, and other included components, where applicable.
Items showing excessive use, misuse, unauthorized modification, or damage caused after delivery may not qualify for a full refund.
How to Start a Return
Before returning your product, email us at support@spokeandstone.com.
Please include:
- Your order number
- Email address used for the order
- Reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
Returns must be authorized before being sent back. Our support team will provide the appropriate return instructions.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping is the customer's responsibility.
Do not return a product to an address found on the shipping label without first contacting our support team.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or incorrect, contact support@spokeandstone.com as soon as reasonably possible.
Include your order number and clear photos or videos showing the issue.
After reviewing the claim, we may provide an appropriate replacement, repair, or refund, depending on the circumstances.
Refunds
Once your eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5-10 business days after approval for your bank or payment provider to process and display the refund.
Exchanges
If you need an exchange or replacement, contact support@spokeandstone.com. Availability will depend on inventory and the circumstances of the request.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellations or modifications once an order has entered processing or fulfillment.
Consumer Rights
Nothing in this policy is intended to limit any statutory consumer rights that cannot legally be excluded under the laws applicable to you.
Contact Us
For return or refund assistance:
Spoke & Stone
Website: spokeandstone.com
Email: support@spokeandstone.com